Subscription Service FAQ
Mail Order:
q. How does mail order work? A. Select mail order on the form and every 2 - 4 weeks we will mail out your subscription to the address you selected on your credit card form. If your billing address is different than your shipping address than please specify that on the credit card form. ALL MAIL ORDERS ARE PACKAGED TO ENSURE YOUR BOOKS STAY MINTY FRESH! q. how much does mail order cost? A. DEPENDING ON WHERE IN THE COUNTRY YOU ARE, LOCAL SHIPPING COSTS RANGE FROM $7.15 - $9, IF YOU ARE ACROSS THE COUNTRY COSTS RANGE FROM $10 - $14. Q. wHY DON'T YOU MAIL BOOKS EACH WEEK? A. TO OFFSET YOUR SHIPPING COSTS WE HOLD OFF UNTIL WE HAVE A NICE CHUNK READY FOR YOU. THE SECOND REASON IS SIMPLY BANDWIDTH. WE DON'T HAVE THE STAFF CURRENTLY TO SHIP EVERYONE'S STUFF EACH WEEK. |
Q. How do I add books to my subscription?
A. Easy! Submit the form and where it says "Are you Replacing your Old list?" select "NO, I'm just making a few edits". Then we'll automatically add whatever you select to your existing list. q. how do i add trades/graphic novels to my subscription? a. click the title you would like and in the "Instructions or other titles" box at the bottom type, "TP only" q. How do I remove titles from my list? a. click on the title and in the "Instructions or other titles" box at the bottom, type, "remove" q. Why can't i just email or call you with my request? a. We have a process for managing subscriptions so that special requests don't get missed. given our limited staff, we can only guarantee requests if you turn in a timely subscription form. q. How can I add books or instructions just for this week? a. submit a new or updated form by monday at midnight! Q. How can I request a specific cover? a. select the title and in the "instructions or other titles" box specify which cover you'd prefer. Note, incentive variant ratios (i.e., 1 in 10, 1 in 25, 1 in 100) are always first come first serve on our online store and cannot be held for subscribers. Q. What if I missed the deadline for Monday to add stuff for the current wednesday? a. purchase the books you missed on our online store which goes live by 10 a.m. Wednesday mornings. select 'pickup' and we'll add your books to your current subscription. q. Why do you charge a $10 fee for 7 titles or less? a. to compensate for the time spent reading, pulling, maintaining your subscription each week. if you have 7 or more titles, than you are already paying for the service with the amount of books purchased each month. q. how are you handling subscriptions during covid-19? a. we are still pulling subscriptions each week before we place new books on our online store. Subscribers have the option of booking curbside appointments to pickup their books or they can have them shipped. Q. How do I update my credit card form? a. Fill out the file below and email it back over to us. 
| ||
